Job Description

You will provide information, support, and reassure customers whilst delivering quality, accuracy and adhering to procedures and SLA’s.

• Taking in-bound calls from customers relating to new or existing claims
• Capture all information regarding the claim accurately and promptly
• Offering advice to customers on the process, their right and what to expect
• Update records with all relevant documentation, maintaining Web Elite
• Creating key relationships with branch administrators, loss adjusters and external providers to safeguard quality of service
• Assign relevant adjusters to the claim
• Delivering a positive service, with an empathic ear where necessary
• Contributing toward the success of team and individual SLA’s
• Assisting Section Head, Line Managers, and team members to nurture an excellent team environment
• Provide recommendations to team management on how to improve process, service, and customer experience
• Complete working knowledge of CPC and financial regulatory requirements
• Working to achieve agreed metrics in settlement rates, calls answered, claims completions.

Benefits

• Exciting & challenging opportunity
• People orientated company
• Career development and progression opportunities
• Education assistance
• Employee Assistance Program
• Sedgwick Sports & Social club
• Health Insurance Scheme
• Tax Saver Travel Scheme

Required Knowledge, Skills, and Abilities

• APA qualified essential
• Excellent customer skills
• Great stakeholder management abilities
• High level of proficiency in Word, Excel, and PowerPoint
• High level interpersonal and communication (verbal/written) skills
• Effective time management
• Previous administration experience
• Strong organizational and accuracy skills with attention to detail
• Results driven