Job Description

As our Credit Controller, you will be responsible for:

• Ensuring customers adhere to agreed payment terms and reducing and minimising overdue debt.
• Running reports and create Excel spreadsheets to assist with cash collection.
• Maintaining a high level of customer contact via telephone / post / email.
• Achieving agreed target in relation to percentage of 90-day debts.
• Minimising risks by carrying out credit checks.
• Setting credit limits, setting payment terms and applying for credit references.
• Fulfilling the cash posters role in their absence or as and when necessary.
• Prepare and post paperwork for Direct Debit transactions for Spain and Portugal.
• To ensure all buddies (agents) are updated on their customers via Aged Debt reports on a monthly basis.
• Assist in running off and posting out of monthly statements.
• Collating reports on particular accounts on an adhoc basis as required.
• Taking cheques to the bank using the company car.

Required Skills and Experience:

• Relevant general qualifications including numeracy and literacy.
• Experience in a clerical environment, dealing with customers / business owners directly.
• Dealing with customer enquiries professionally and efficiently.
• Competence in Microsoft Office products, XL and accounting software programmes.
• Strong, demonstrable administration skills and experience.
• Understanding of credit limits and payment terms
• Ability to establish and maintain good client relationships, both internally and externally at all levels
• A calm, confident manner

It would be great if you had:

• Previous experience in a similar credit controller role.
• Experience working to monthly targets.
• Experience with credit and debit card payment processing.
• Knowledge of the retail sector.
• Experience working with CRM Software.

Required Knowledge, Skills, and Abilities