Job Description

• Provide superior customer service to meet on-site client’s expectations
• Meet & greet all those entering the building in a warm, professional and polite manner
• Answer main incoming phone line and direct calls internally where possible
• Courier / Post & Logistic requirements
• Maintain confidentiality of all appropriate communications and documentation
• Meeting room preparation / set ups as required
• Access / Badge management as required
• General office duties and other tasks as assigned by the facilities manager.
• Weekly/daily space planning as required
• Daily correspondence by email or ticketing system and reactive to facilities queries/service requests
• Ensure premises are always neat and in good working condition i.e. site walk around and escalation if required.
• Provide support for regular reporting packages
• Facilities Coordinator support as/when required
• Ensure required metrics are tracked on appointed systems
• Assist in the implementation of Industry Best Practice operations
• Conduct site inspections and assessments to ensure all building procedures and performance measures are maintained at all times
• Complete additional projects, work, administration, reports as requested by the Facilities Manager.
• Raising and receipting of purchase orders or other systems as required
• Ensure all relevant records are kept up to date in relevant locations
• Ensure reception area and office meet expected and professional standards
• Follow established escalation procedures and incident reporting procedures
• Adhere to business conduct by ensuring compliance with the firm’s guidelines, procedures and strategies
• Support the needed quality management program for the specific site (give input to playbooks - procedures)
• Achieve Key Performance Indicators and Service Level Agreement targets
• Assist in all needed reporting (client and our internal)

What you can expect from us
We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Required Knowledge, Skills, and Abilities

• Confident communicator with well-developed interpersonal skills.
• Proficient in a range of information technology tools and platforms specifically MS Office applications.
• Attention to detail with impeccable planning, time keeping and organizational skills.
• Professional and polished appearance and manner.
• Enjoy multi-tasking at a fast pace with the ability to managing shifting daily priorities.
• Demonstrate confidence, professionalism, responsiveness, and exceptional customer service skills.
• Prior experience as a receptionist or in related field.
• Consistent, professional dress and manner.
• Excellent written and verbal communication skills.
• Competency in Microsoft applications including Word, Excel, and Outlook.
• Good time management skills.
• Experience with administrative procedures.
• Able to contribute positively as part of a team, helping out with various tasks as required.