Administrator
Full Time
Job Description
- Log calls / jobs on the Control Hub database utilizing service software (IFS). Calls / jobs may be received by telephone, email or in person.
- Allocating works orders to directly employed maintenance team and / or supply chain.
- Tracking job progress against pre-determined KPI’s including maximum allowable response and rectification times and implementing escalation procedures.
- Report back to clients and contract staff on job progress and completion – produce reports.
- Uploading and amaending asset information as held in the Control Hub database
- Operating paper based systems as necessary to compliment the operating software including back-up systems.
- General administration duties as and when required.
- Any other duties required to ensure an effective and efficient helpdesk service is delivered in accordance with ISO management systems and Quality Control procedures.
Required Knowledge, Skills, and Abilities
- Demonstrate a minimum of 1 years previous relevant experience in a similar service role
- Previous experience in a busy office environment
- Competent IT skills to include Microsoft Outlook and Excel
- Experience in service systems software
- Experience in scheduling/coordinating engineer’s workloads
- Previous experience in facilities management industry
Reference no: 82004