Administration Officer
Full Time
Job Description
- Delivery of new hire process training across your business unit
- Implement training interventions that support our stakeholders and their teams
- Perform all training delivery to the expected standards and benchmarks
- Support Grads as an extension of the classroom support
- Provide feedback and recommendations on curriculum modifications or enhancements to the
- client
- Evaluate the effectiveness of new hire and ongoing training by reviewing new hire performance
- Participate in client Train the Trainer sessions
- Support the operations team in the live environment where required
Required Knowledge, Skills, and Abilities
- Strong relationship building skills, able to deal with people at all levels
- Superior oral and written communication skills
- Skilled in providing an exceptional delegate experience
- Ability to demonstrate a professional demeanor at all times
- Demonstrate effective communication skills in multiple settings
- Maintain a high level of energy and innovation when facilitating a class
- Work under minimal guidance or supervision in a time critical environment
- Be flexible and quickly adapt to changing business needs and processes
- Proactive in identifying and leading value adding initiatives for the training function
- Displays a keenness for self-development
- Minimum of 2 years training experience
- Phenomenal communication, presentation and public speaking skills
- Proficient in MS Office (esp. PowerPoint); e-learning software is an asset
- Organizational and time management abilities
- Willingness to keep abreast of new techniques
- Flexibility of shift/roster/hours required
- Flexibility of travel - support other sites as required
- Full driver's license & access to a car required
- Certification (e.g. QQI, CIPD) is a plus
- Understanding of effective teaching methodologies and tools
Reference no: 82103