Administrator
Full Time
Job Description
- Provide high quality client service by responding promptly and accurately to all enquiries received by the team in accordance with our agreed Service Level Standards and/or as assigned by the Supervisor or Manager
- Provide support and oversight to our remote processing hubs, this will entail: email communication to investors when seeking additional information on transactions on their behalf
- Initial review and processing of investor transactions (capital calls, distributions) for our Private Equity clients
- Oversight of our remote processing hubs, this will entail: daily oversight to ensure cash and reconciliation task are being executed in a flawless manner
- Advise supervisor and manager of all issues, ensuring closure of same and suggest resolution where possible
- Act as Client Representative within company as requested
- Work with the Supervisor to ensure the disbursement and completion of queries in a timely and accurate manner
- Ensure all enquiries received and/or assigned by you and the team are logged in to MCV (My Client View) system
- Review, for accuracy and completeness of all clients reporting (FSP, Admin Reporting).
- Liaise with clients to ensure a high-quality service
- Liaise with other TA units to ensure a timely resolution to queries /requests
- Escalation of issues
- Maintain a central source for reference material
- Implement processes for team efficiencies.
Required Knowledge, Skills, and Abilities
- Experience in a Shareholder Services function in particular Private Equity is desirable. Sound additional experience in dealing with customers
- Proven track record of high quality written and verbal communication is essential
- Strong knowledge of the Shareholder Services lifecycle is desirable but not essential.
Reference no: 82179