Job Description

You will provide high quality administrative support across a range of customer and account operations activities, for an initial 9 month period.

• Responsibilities include Customer Due Diligence, account opening and on-going customer and account administration.
• You will present findings of investigation results and recommended actions and upload mortgage applications onto the bank's internal system in an accurate and timely manner.
• Using the Bank's core IT systems, you will obtain and verify AML (Anti Money Laundering) documentation/information for new and existing customers.
• Process account applications in accordance with regulatory requirements.
• Complete on-going customer due diligence reviews.
• Be involved in specific ad-hoc projects.
• Ensure all regulatory and compliance standards are adhered to in full in line with the Bank's procedures, and work to maintain service level agreements.
• Provide ongoing support to customers and other business units within PTSB and respond to any queries efficiently and effectively.

Required Knowledge, Skills, and Abilities

• Previous experience (ideally within financial services) in either an administrative, operations or customer service capacity.
• Strong administrative, organizational and communication skills.
• Able to exercise consistent judgment and document findings succinctly.
• Good computer literacy skills with previous experience in using MS office, including Word, Excel and Access.
• You will possess an Ordinary Leaving Certificate (or international equivalent) with a minimum pass in English and Math, or, by possessing either 10 years work experience or a Level 7 Degree or higher.
• Excellent communication, interpersonal and rapport building skills are essential.
• You take ownership of queries from start to finish and possess a confident, common sense approach to problem solving, with a 'can-do' attitude.