Job Description

• Provision of front-line support to end-users based globally, comprising colleagues and clients
• Assist external end-users in editing and uploading relevant content
• Provide multifaceted support to us as required
• Configure insurance carriers and grant access to internal and external users
• Escalation, management and resolution of issues with the technical support team
• Monitor mailbox activity and respond to user queries and issues in a timely manner
• Support and optimize the digital experience across our platform
• Handle general digital marketing activities, with a focus on email communications and special projects as required
• Develop relationships and liaise with the business community of functional experts and with our partner insurer companies
• Test and QA of user interface
• Prepare and deliver of training & on-boarding material to end-users
• Develop check-lists for managing and maintaining solutions

Our employees enjoy excellent benefits such as:

• Competitive salary with annual review
• Up to 12% pension contribution
• Healthcare cover
• Study Support
• Flexible working arrangements
• Sports & Social clubs/Wellness Programme
• Paid annual leave and ability to purchase additional leave days
• Travel ticket/bike to work/dental are optional
• Subsidized canteen

Required Knowledge, Skills, and Abilities

• Experience with Digital Content Management Systems (CMS such as WordPress, Joomla etc. or equivalent)
• Knowledge of HTML would be beneficial
• Proficiency using Microsoft Office software package – particularly advanced MS Excel etc.
• Knowledge of Google and Adobe Analytics for the production of user metrics
• Experience using Graphics Software Tools, e.g. Snagit, Adobe Photoshop
• Awareness of User Authentication systems – e.g. Okta
• Experience planning and executing campaigns across digital channels
• Good Project management skills; Ability to manage multiple concurrent assignments
• Understanding of compliance requirements
• Interest collaborating across teams, businesses and time zones
• Team player who can roll up sleeves and execute well
• 3-5+ years of overall IT experience in deploying and supporting applications
• Strong Communication skills; Willingness to present updates and demo the site to internal and external users on calls
• Google Analytics proficiency
• Interest in Data Analytics/Science
• A passion for, and experience in web & digital strategy, with understanding of B2B user experience
• Ability to Work with IT teams to convey business & functional issues on the site for resolution
• Manage expectations of stakeholders and users located across multiple time zones & regions
• Insurance industry knowledge would be an advantage