Job Description

Responsible for assisting transactions from inception through to closure. Responsible for ensuring accurate setup of the SPVs, working in a timely and efficient manner to ensure successful delivery of corporate administrative and company secretarial services to clients and supporting the teams with their client facing obligations.

KEY RESPONSIBILITIES

• Ensure accurate and concise communications with clients, seeking support from the Client Account Manager if required;
• Draft and self-review set-up/boarding documents including local filings, tax registrations and classifications before validating with the Client Account Manager;
• Adhere to internal procedures and ensure compliance with Risk and Control framework and processes. This includes ensuring the 4 eye principle is always followed;
• Assist with the co-ordination and resolution of Customer Due Diligence (CDD) queries;
• Make suggestions for continuous improvement, challenging the status quo;
• Ensure all client data is managed with integrity and maintained correctly;
• Ensure successful delivery of client work with accuracy and completeness;
• Work under the direction of a Client Account Manager ensuring work is delivered on time;
• Ensure meets our obligations to clients, providing all SPV setup services needed to effectively close a transaction within required timelines;
• Provide exceptional customer service whilst being decisive, firm and empathetic with customers;
• Ensure customer complaints are escalated to the Client Account Manager within 24 hours; and
• Assist in business development and identify opportunities for cross-selling and up-selling of other company services, or billing for out of scope items.
• Will take advantage of learning opportunities to meet needs of current job.
• Has a good understanding of technicalities of own role.
• Promptly and efficiently completes work assignments.
• Good understanding of how immediate team interact with other teams in function to deliver results.
• Understand Group Code of Conduct and values.
• Provides guidance on basic tasks to colleagues in immediate team.
• Manages personal workload effectively.
• Responds to and anticipates client needs in a timely and professional manner.
• Listens actively, considers people’s concerns and adjusts own behaviour in a helpful manner.
• Consistently strives to provide a quality service
• Implements the necessary steps of the service process
• Handles complaints and difficult customers in positive and effective manner, taking into account global and cultural differences
• Takes responsibility for obtaining and sharing required information with others
• Understands clients, identifies their needs and creates positive first impressions

Required Knowledge, Skills, and Abilities

• A degree in Law and/or Corporate Secretarial background is desirable 
• A candidate with relevant work experience is preferred 
• Experience of Capital Markets/Aircraft Leasing transactions or company secretarial experience is an advantage 
• Resourceful, independent and strong problem-solving abilities 
• Excellent written and communication skills, with strong ability to plan ahead and organise themselves 
• Analytical structured mind set with ability to follow and build upon existing processes and ensure data is maintained with accuracy and consistency 
• Fluency in English is essential, with knowledge of other languages an advantage 
• Proficiency in MS Excel and MS Word is essential, with experience of Blueprint preferred 
• Experience in an outsourcing firm with good client servicing skills is preferred