Customer Service
Full Time
Job Description
The successful individual will leverage their proficiency in strategic leadership and customer service operations to…- Lead a team of team leaders, account representatives, and distribution centre administrators involved in order maintenance for direct and indirect European businesses
- Drive a high performing, collaborative culture while leading a cohesive approach with our internal stakeholders to ensure smooth flow and integrated solutions
- Maintain strong partnerships with stakeholders in the logistics team (warehouse & transportation), Wholesale Operations, Sales, and Allocation team to continue driving the business. Maintain strong relationships with 3rd party logistics partners, agents, and external customers.
- Develop shipment and delivery strategy to support order flow through the Europe Distribution Centre, including risk review and ongoing feedback
- Own execution of the latest (month, quarter, year) Sales, Margin, and Inventory Plan and ensure visibility, accuracy, and ability to manage / report against target
- Develop, implement and improve order management processes which effectively support
company growth. Work with internal business partners to collaborate / improve global business processes.
- Review order complexities and seek out process or workflow improvements to ensure order
management activities are streamlined and met global standardisation.
- Set clear expectations and provide consistent performance feedback to assist team in
accomplishing key performance goals, partnering with reports for ongoing training and
development needs
- Continuously review and seek to identify cost saving opportunities
- Lead special projects for the business, department, and global initiatives
Education & Experience
- Bachelor's degree or equivalent
- Significant work experience in international logistics, operations and Customer Service in Fashion and consumer goods industry
- SAP and FMS experience required
- Strong communication, influencing and presentation skills
- Ability to self-motivate, use intuition and high level of commitment and drive
- Exhibits strong verbal and written skills in business English
- Encourages collaboration and effectively communicates across various levels
- Ability to motivate, lead and develop team members
- Flexible approach, with ability to adjust to competing and shifting priorities
Required Knowledge, Skills, and Abilities
Reference no: 826