Job Description

Key duties:

• Helpdesk duties such as logging, distributing and closing of reactive calls on desired system.
• Compiling review packs and monthly management reports.
• Support the preparation and delivery of monthly Contract Reviews.
• Co-ordination of the billing application, calculating margins, raising invoices and submitting to client
• Liasing with clients, customers and colleagues.
• Conducting site inductions
• Update labour allocations
• Obtaining supplier quotes and uploading onto the internal system for client approval
• Maintaining the stationery supply
• Updating Portals as and when required
• Creation and review of management reports
• Raising Purchase Orders
• Comprehensive spend tracking
• Weekly report submission to include WiP, Unbilled Revenue, Debt, Invoice Pool and OPO updates
• Drive high quality financial performance to influence P&L result.
• Ad-hoc reporting as requested by Business Unit or Business/Finance.
• Co-ordination of sub-contractor files, ensuring they are statutorily compliant with QHSE requirements
• Reporting and management of work management system
• Logging hazards & customer feedback on the QHSE Management Portal
• Subcontractor reviews
• Log books compliance
• Maintain eLogbooks

Key Requirements for the role:

• Educated to GCSE level with passes in both Maths and English
• Highly computer literate
• Superior written and verbal communication skills with strong oral presentation skills.
• A basic understanding of business and customer-facing environments.
• Used to being a part of a high-performing team.
• Customer focus skills with a passion for customer service.
• Effective communication skills enabling the individual to work with clients, suppliers, and staff at all levels
• Self-motivated and ambitious
• Results/task orientated, with attention to detail and accuracy
• Excellent time management and organisational skills
• Commitment to continuous improvement
• Ability to work as part of a team, as well as independently
• The individual must be willing to undertake travel as the role/business requires

Required Knowledge, Skills, and Abilities

Higher educational qualifications to A level or degree (or equivalent) Formal training in the use of Excel, Word and presentation software packages Understands the requirements of operating in a contract environment.  Previous experience of a service industry role using operating systems such as Dynamics AX.