Job Description

This is an opportunity for someone to build upon their client facing experience within the Investment Management sector. You will expand their horizons from supporting internal clients, to supporting and onboarding new external clients and onto helping prospective clients choose us.

• Providing 1st and 2nd line application support for production issues from initial contact through to resolution, including root-cause identification and preventative action.
• Providing subject matter expertise and use of incident/problem management/prioritization skills in the support of critical Investment business processes from Order management, Decision support and Portfolio management to Performance & Risk analysis.
• Designing and implementing data quality controls to identify incorrect data on securities, funds, positions and trades as it relates to the supported applications. Providing data analysis and SQL support for Investment support activities.
• Analyzing customer business requirements and identifying solutions using the applications and systems available.
• Helping with the training and onboarding of new clients onto the platform.
• Participating in the demonstration of the platform to prospective clients of Amundi Technology.

Required Knowledge, Skills, and Abilities

• Experience of working in the Investment or Asset Management industry or a closely related sector is essential.
• Experience of incident/issue management in an internal or external customer-facing role is essential.
• Technically, strong SQL and Excel skills are needed as well as a good appreciation of general IT processes and best practices.
• Excellent English language skills is required, knowledge of other languages especially French is a plus.
• Confident presentation skills on technical topics.
• Ability to work as part of a team, but also independently and on own initiative, once trained.
• Ability to work on both project and business-as-usual activities simultaneously.