Job Description

You’ll be joining a national law firm that enjoys a strong reputation, made possible by our exceptional people – each chosen for their industry knowledge and passion for their field. We want to help you to reach your full potential, love the work you do and deliver the best results for your clients. It’s our goal to make you feel great about working with us, and we work hard to cultivate a culture that makes it easy for you to stay with us for many years.

We work flexibly and you’ll be empowered to work where you do your best work, balancing your individual needs with the need for us to engage as teams and deliver excellent client service.

You’ll be successful in this role by:

• Having responsibility for cash collections on behalf of 19 billing teams
• Manage allocated ledger and associated client accounts, using skill and judgment to achieve the best results. In addition to handling one-off invoices, building relationships with regular clients, which may include private individuals from many different backgrounds, businesses ranging from start-ups to national and international corporations and public sector organizations.
• Working closely with fee earners to determine the most appropriate ways to resolve outstanding accounts and agree payment terms where appropriate.
• Where necessary, and where agreed with the Credit Control Manager, referring the account to our debt recovery litigators.
• As part of a team, working to agreed systems and processes to ensure a consistent approach and a high standard of work. Providing occasional assistance for busy or absent colleagues and generally demonstrating a cohesive team ethic.
• Complying with our professional rules and codes of practice to ensure a wholly ethical approach
• Working within established protocols, exercising discretion and judgment and providing a degree of autonomy.
• Occasional assistance with ad hoc projects, reporting, administrative and other duties.
• Making recommendations to the Credit Control Manager on systems and processes to increase effectiveness.

Required Knowledge, Skills, and Abilities

• You are proactive, adaptable, communicative, positive and professional
• Have at least 2 years’ experience working in credit control in a professional services or similar environment
• Experience of the ARCS2G package or similar credit control case management system beneficial (Although training will be provided)
• Good working knowledge of Microsoft Excel to include creation, data entry, formatting and use of formulae
• Understands human behavior
• Tactful and professional
• Strong skills in communication, negotiation and influencing