Job Description

Benefits:

• Free onsite parking
• Subsidised canteen
• Staff discounts

Key skills required for this position:

• Proficient in MS Office - advanced Excel capability
• Experience in data manipulation/working with mass data
• Experience in reporting and analysis
• Sound understanding of root cause analysis methodology
• Issue management experience
• Excellent aptitude for learning
• Strong background and understanding of technology/systems support
• Effective communication style (both written and verbal)
• Strong attention to detail
• Organised individual able to manage multiple pieces of work at once

Responsibilities within this role will include:

• Enter data into systems, in a timely and accurate manner
• Responsible for the process relating to the upload/download of information
• Working towards targets within a team environment
• Dealing with HR related information so a high degree of confidentiality is required
• Making a clear log of details on each ticket worked, for all parties to be able to see and follow
• Making calls and speaking with internal and external personnel in relation to certain tickets such as: reference requests, holiday requests, training updates and leave of employment
• Notifying colleagues once their requests have been completed and closed
• Working as part of a collaborative team who continuously support one another
• Taking responsibility for tickets assigned and ensuring each party involved is aware of updates
• Updating employees files and requests appropriately

Required Knowledge, Skills, and Abilities

Possesses accurate data entry skills Work as part of a team as well as achieving individual targets Communicate effectively with internal and external employees and agencies Can comfortably switch from one process to another without error A flexible approach to work High attention to detail and good organisational skills Confident in making decisions and doing the right thing Be an active team player and be aware of own impact on others Reliable and trustworthy Excellent time-keeping and punctuality Comfortable working with sensitive information Able to confidently liaise with people outside of the clients organisation Experience of SAP, Kenexa and PeopleSoft is desirable