Job Description

• Ability to handle in the region of 60-80 calls a day both inbound and outbound
• Chasing and collecting payments via telephone, letter and email
• Dealing with/solving queries on invoices with both internal departments and external customers
• Supporting vulnerable customers through CFS process and ensuring that all customers requiring additional assistance are aware of all available options
• Proactively work to Key Performance Indicators to ensure that all agreed objectives are met. These will predominately be around call and cash collection targets
• Monitoring and placement of all standing order and direct debit mandates
• Maintenance of credit control records ensuring contact records are accurate and up to date at all times
• Responsible for ensuring credit notes and adjustment invoices are prepared accurately and dispatched in a timely manner
• Ensure that a high standard of financial control is applied to all processes and that the controls in place will stand up to scrutiny from Internal and External Audit.
• Develop knowledge of systems and deliver positive process change.
• Ability to build relationships at all levels, communicates effectively, build trust and influence stakeholders.

What we can offer?

• 25 days holiday, in addition to bank holidays
• Volunteering days in assist in charity work / CSR Initiatives
• Flexible working options available
• Study leave where applicable
• Occupational Health Programme
• Introduction Bonuses for referring an Employee or Customer
• Access to LinkedIn Learning / time towards to your CPD
• Cycle2work Scheme
• Bike storage and shower facilities
• Progressive/ Collaborative culture

Required Knowledge, Skills, and Abilities

• Previous experience in a previous Credit Control/ Collections focused role.
• Develop others by sharing own experience and expertise
• Outstanding telephone manner with the ability to influence others
• Excellent communication skills: written, verbal, report writing and presenting
• Excellent time management, planning, organizational and delegation skills
• Self-motivated
• Highly competent in Microsoft