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Customer Service Advisor
  • United Kingdom - North Yorkshire - Scarborough -
1 year ago
Customer Service Advisor
Full Time
Job Description

This role will involve working within a multicultural team, working towards quality standards and to provide a high level of service to all stakeholders. You will have strong analytical and administration skills and enjoys a fast paced and varied role. You will have the opportunity to work in a role with a clear progression path, alongside an experienced team and gain excellent exposure.

  • Evaluate new client applications and alterations for existing clients within tight deadlines
  • Make decisions within own autonomy and using knowledge to make recommendations for senior approval and sign off
  • Evaluate client enquiries efficiently and effectively, in order to prevent delays and maximize processing time
  • Communicate across all stakeholders and internal business partners in a professional manner
  • Consistently work towards company quality and turnaround standards
  • Work to support a multicultural team to achieve and support business goals

Required Knowledge, Skills, and Abilities
  • Minimum of 2 years relevant work experience in financial services, insurance, administration, or customer focused role.
  • Fluency in German (written and verbal) and good knowledge of English essential.
  • Excellent communication skills
  • Strong attention to detail and organizational skills
  • Experience or knowledge of the insurance or medical industry would be advantageous
  • Excellent computer skills, proficiency in the use of Microsoft office essential.

Reference no: 82929

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