Job Description

• To extend to our visitors and clients a warm courteous professional greeting on arrival to our buildings and communicate their arrival to the relevant people promptly, ensure all visitors are met or escorted to the relevant room in a timely fashion.
• Manage events, coordinate with client handler and service delivery teams on room setup, equipment, and catering requirements, create a one team environment to ensure a quality seamless delivery of service to the client.
• To handle all Client Suites, Wave space, Conference, Project room booking on the firms Admin Portal system and Reserve.
• To aid with meeting room requests as required and to liaise with all teams to drive maximum utilization of our rooms.
• To carry out regular checks of all spaces and meeting rooms to ensure they are clean, correctly set up and ready for next client. Be aware of the buildings appearance on entry and report any issues to FM Helpdesk.
• Carry out regular testing of all IT, Display, VC, MTR and Audio equipment, reporting any maintenance issues immediately to the FM helpdesk.
• Hours of work: Work flexible hours to meet with client needs Thursday’s and Fridays and every 2nd Wednesdays on a Rota system, 7.3 hours per day covering hours between 08.00 to 17:45. Candidate need to be completely flexibility as they may be required to work late evening for events.
• To be an ambassador of the firm’s brand and seek the support the wider CBS team to ensure we deliver service excellence.
• To anticipate client needs, follow up with requests and ensure the client expectations are not only met but exceeded.
• To ensure that waiting visitors are kept informed of any delays and to ensure their comfort, offer complementary tea/coffee etc.
• To maintain appropriate stationery stocks, replenish meeting rooms, as required, with pads, pens, and pencils.
• To be an ambassador for all audio-visual equipment and to test system to ensure all is working, full training will be provided. Be the first point of contact for support and arrange external support when needed.
• To support the team to collate all Meeting Room Management information and Utilization reporting and forward to the Reception Manager on a weekly basis.
• To always work in a safe manner and report any hazards to H&S.
• To follow all Health and Safety instructions as directed by the Reception Manager
• To attend all statutory Health and Safety training
• Must be First Aid and Fire Officer Trainer.
• Ensure best practice for waste and energy savings are followed.

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you

Required Knowledge, Skills, and Abilities

• Excellent communication skills
• Computer literacy skills – Intermediate Excel, Word and Outlook / Skype /Teams / Reserve
• Knowledge of Microsoft Surface Hubs and AV Presentation Equipment
• Strong customer focus with the ability to operate calmly under pressure
• Ability to work under pressure with strong organizational skills
• Experience working in 5 Star hospitality Client Focus environment essential
• It is essential that applicants have knowledge and experience of Microsoft Products such as Surface Hubs. Experience in use and set up of Audio-Visual Equipment
• Strong communication and interpersonal skills.
• High energy and enthusiasm and thrive in a fast-paced team-oriented environment
• Excellent organizational skills, detail oriented, flexibility and sound judgment