Job Description

We offer excellent opportunities for advancement in the financial services industry and provide all our new and existing staff with continued training and development which ensures that our workforce are
both competent and highly skilled in meeting all client requirements. You will play a key role in providing high quality customer service and business support to our range of customers. These roles are both interesting and challenging and involve:

• Administering business and providing customer service for corporate clients
• Handling and resolving customer queries in an efficient and professional manner
• Processing claims and reconciling daily payments on pension and life assurance schemes
• Providing customer service support and payments to pensioners
• Providing general administration to support the business

Behavioural Competencies

• Risk and Control
• Delivering Superior Customer Satisfaction
• Planning & Organizing
• Problem Solving & Decision Making
• Team Working & Cross Functional Collaboration

Required Knowledge, Skills, and Abilities

• 3 - 5 years’ service in the Pensions industry, in administration and/or claims
• Completed the QFA exams or relevant industry equivalent or be in the process of completing these exams
• Previous customer service work experience is essential
• Professional telephone manner and excellent communication skills.
• Ability to work as part of a team and deliver team targets
• Excellent PC skills
• Working on own initiative to strive to meet and surpass productivity and quality targets.
• Excellent organizational skills.
• Excellent timekeeping & attendance required.
• A flexible approach to the working week – flexi time is in operation but rotas exist in some areas.