Job Description

You will be responsible for and take ownership of a number of key clients, armed with your experience and ability to think and do, to drive our clients business forward and of course, produce work to be proud of. You will work closely with the Client Partner and Delivery Leads in particular, to understand your client’s strategy and areas of opportunity, be responsible for the financial management of your accounts, and most importantly be a lynch-pin for your clients working closely with them, and of course internal and external teams in multiple locations to drive the business forward. You will be responsible for working across two or three key clients, partnering closely with a project lead to manage the successful delivery of key projects and unlocking new opportunities for growth focussed on our key capability sets.

You will be a running key day to day relationships with both existing and potential clients, leading and owning the key relationships, to guide the development of the account and become a close partner to each of the brands in your portfolio.

You will know you client inside and use this knowledge to motivate and inspire the team and the wider agency on their ambitions. Relaying client’s expectations, challenges and potential solutions. Ensuring constant innovation across our existing accounts and working closely with all teams to ensure this is happing at a micro level as well as macro.

You will be responsible along with your project delivery lead to the revenue management across your portfolio. Understanding the commercial implications of agency decisions and external influences, and manage the internal and client conversations arising from these, being well informed about the commercials of all projects you are responsible for.

When challenges arise across the day to day on your account, you will be person the client goes to, problem solving in the moment, feeling empowered to escalate when required and finding solutions and managing the communication with the client, or agency leaders to resolve.

You will collaborate closely with all teams to ensure we deliver best solution to the clients business problem, championing the work internally and externally.

Required Knowledge, Skills, and Abilities

You will have extensive experience of creating and building digital products and services within a client focused environment.

You will understand the vision for your accounts your clients’ goals and objectives and know how to execute against it to drive growth.

You work well under pressure, keeping your cool when challenges arise and looking for resolutions and escalating when appropriate.

We do everything we can to deliver the best experiences for our clients. That means developing deep and honest relationships with them, becoming trusted advisors, whilst working as part of a core team of multi-disciplinary experts at times in multiple locations on projects to deliver on our commitments, and ensure everything we do exceeds expectations.

You will have a great communication style, as comfortable leading a workshop or pitching a proposal to senior leaders and mentoring internal members of the team in the basics of client services, everything you do will have clear outcomes, next steps and bring people on the journey with you.