Job Description

• To gradually learn the various daily administration tasks and deliver excellent service to our customers, both in terms of turnaround time and accuracy.
• To support our offshore team in helping Premiums deliver excellent service.
• To maintain a strong risk and control focus, logging and seeing through to completion (on time) any errors or complaints, looking for the real root causes and identifying corrective actions to reduce likelihood of a repeat.
• To support the Team Leader / others as required in handling urgent or more complex cases.

What will you get for this role?

• A competitive salary depending on location, skills, experience and qualifications
• Generous defined contribution pension scheme
• Annual performance related bonus and pay review
• Holiday allowance of 25 days plus bank holidays and the option to buy/sell up to 5 additional days (Pro Rata)
• Excellent range of flexible benefits to include a matching share save scheme

Required Knowledge, Skills, and Abilities

• Strong customer focus, desire to deliver excellent service (and ideally demonstration of previous successes in this area).
• Comfortable on the phone and a good listener.
• High attention to detail and able to take on training of new processes quickly.
• Strong collaborative style, as will need to work closely with a range of other team members onshore and offshore and other stakeholders.
• Ability to question current processes and suggest improvements to benefit our customers and improve efficiency.
• Knowledge of Life and Pension products an advantage.