Job Description

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation:

• It is expected that the placement student will have excellent knowledge of all offerings in the hotel
• They should ensure all equipment is fully stocked, in good working order, clean & polished.
• Serve every guest in line with hotel FOH brand standards.
• It is expected that the jobholder will have excellent working knowledge of hotel point of sale system
• In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
• Ensure you report for work punctually, in full uniform, name badge & meet grooming standards
• Clock in at starting time of your shift and clock out at end of your shift
• Comply with all relevant legislation governing hygiene, fire, health & safety at work and adhere to rules, regulations & policies of the hotel
• Carry out cleaning duties as assigned to you
• Adhere to all hotel brand standards
• Attend training within working hours as required
• Attend meetings within working hours when required
• Work in other department(s) when required
• Attend work on a flexible 39-hour weekly Rota
• Work any other duties as required by management
• Carry out all duties with a positive, courteous & friendly manner
• Proactively ensure both front & back of house, areas are maintained clean & clear
• Respond to any guest request or need, personally where possible
• Attend beginning-shift briefing & complete end of shift handover
• Proactively offer help to guests in need of assistance

Required Knowledge, Skills, and Abilities