Administration Assistant
Full Time
Job Description
- Use BSC and bank systems to work daily volumes of workloads efficiently and effectively
- Respond to daily queries and correspondence in a timely manner
- Work to maintain BSC service level agreements
- Provide ongoing telephone and administrative support to customers, branches, Open24 and other bank business units
- Ensures all regulatory and compliance standards are adhered to in full
- Proactive participation on the bank's Performance Management agenda
- To be able to work in a challenging and pressurized environment
Required Knowledge, Skills, and Abilities
- Some experience in financial services in either an operations or customer facing role would be beneficial. Training will be provided.
- Excellent PC skills (in particular Word and Excel) Page 2 of 3
- Keen attention to detail with good organizational skills
- Strong communication and interpersonal skills with an ability to encourage collaboration with colleagues to deliver a seamless service.
- Ability to demonstrate initiative and follow through on tasks.
- Good time management skills with the ability to work to tight Service Level Agreements Desired
- An understanding of the mortgage, deposit service industry would be beneficial
- Some knowledge of the Consumer Protection Code and other banking regulations would be useful but is not vital as training can be provided.
Reference no: 83932