Job Description

• Build and maintain successful partnerships with customers, colleagues and suppliers and focus on the achievement of long-term customer loyalty
• Consistently generate profitable sales for the branch, via the telephone by effectively using a range of techniques and resources
• Identify and action appropriate steps to rectify any shortfalls
• Manage customer queries in relation to invoices, orders or stock
• Understand the customer cycle by proactively targeting new customers and developing them into consistent live trading accounts
• Embracing digital channels to enhance the customer offering by proactively promoting the webshop and other digital offerings.
• Collaborating with customers, colleagues and suppliers by supporting with promotions, sales events, supplier days and new product launches

Required Knowledge, Skills, and Abilities