Job Description

This is a challenging and rewarding role, drawing on and further developing team working, mathematical and customer service skills. Day to day responsibilities include the administration of occupational pension schemes, dealing with new joiners, leavers, retirees and calculating renewals and member contributions.

• Communicate effectively with client/members via the telephone, letter and email.
• Consistently provide a quality customer experience to clients/members.
• Deal with simple queries and requests by the use of standard letters and reference to procedures.
• Monitor own workflow to ensure service levels are achieved.
• Accurately perform manual calculations.
• Assist the wider team in more complex / project work when required.
• Develop knowledge of clients’ pension schemes.
• Continuously seek to identify areas where the service to clients/members could be improved and communicate to the Senior Administrator / Team Leader

Required Knowledge, Skills, and Abilities

• Able to work to a high level of accuracy.
• Able to work well under pressure and meet targets.
• Interpersonal skills to include good written and verbal communication.
• Customer and quality focused.
• Computer literate.

Experience in either DB or DC pensions administration would be an advantage.