Job Description

You will be an enthusiastic team player with problem solving and communication skills. You will be required to deliver the highest standard of business performance and customer service. A flexible and positive attitude to work will be a key requirement of the role.

• Date entry including carrying out Credit Reference checks
• Managing Employer queries and issues to completion in regards to their registration
• Investigate and resolve outstanding Employer and Employee queries where required
• Management of credit applications
• Investigate and resolve queries from our client Customer Support team
• Respond to Transport Operator queries where required
• Create and design financial and statistical reports using MS Excel
• Achieve time critical daily deadlines
• Perform related duties as assigned
• Participate in the sharing of best practices with other units.
• Adhere to security procedures and quality systems
• Complete assigned activities efficiently and to the highest standard
• Undertake training as and when required.

Required Knowledge, Skills, and Abilities

• Strong MS Excel and Word skills
• Proficient with internet and email applications
• Previous experience of Service Now CRM tool would be an advantage
• Strong analytical/problem solving skills
• Strong verbal and written communication skills as an element of Customer interaction will be required
• Strong and proven Customer Service skills
• Strong organizational skills and the ability to multitask in a pressurized environment
• Excellent time and priority management skills
• The ability to work on own initiative while remaining team focused at all times
• Fluent Irish speaker would be an advantage