Job Description

The administrator is responsible for ensuring efficient processing of applications assigned.

• Provision of support to case administrators and case manager
• Administrative support in the processing of assigned applications
• Ensure effective distribution and co-ordination of all assigned cases from point of allocation through to issue.
• Working closely with the assessment team to provide them with efficient administrative support.
• Processing and managing non-assessed applications to a high standard and within the timelines.
• Monitoring progress and status of cases to agreed timelines.
• Updating and utilizing all relevant technology in a timely manner, including our internal work flow systems and external European database, to assist in the efficient processing of assigned applications.
• Provide support and cross cover to other sections within BPC
• Liaising with external customers including pharmaceutical companies and other European regulatory bodies.
• Non-product specific administration/secretarial work including typing, post, telephone queries, filing, photocopying and reception.
• Supporting the effective management of the Quality Management System within the BPC section.
• Participating in the performance development programme (PDP) of the organization and contributing to the setting of goals and objectives.
• Working with the Case Administrator/Case Manager to agree appropriate performance related targets.
• Reporting regularly on progress against specified objectives, goals and performance targets.
• Effectively communicating objectives, goals and performance targets within the team.
• Working with the team to ensure delivery of efficient and effective customer service.
• Ensuring that policies and procedures are communicated in a consistent way to stakeholders.
• Liaising with relevant external organizations in relation to activities and processes relevant to the section.

Required Knowledge, Skills, and Abilities

• Minimum one year previous experience in a busy office environment
• Ability to meet deadlines and reach targets.
• Excellent organization skills including the ability to priorities and manage large volumes of work
• Ability to use initiative and maintain output & productivity
• Excellent communication and interpersonal skills to liaise with relevant parties as required
• Ability to engage with stakeholders and understand their needs
• Excellent attention to detail
• Excellent typing skills with low error rate.
• Working knowledge of Microsoft office and database administration
• Previous experience working as part of a team