Job Description

You will work collaboratively with your team and Branch Lead to support the efficient delivery of business objectives and the day-to-day branch operations in a compliant manner. You will be the face of the bank and therefore an integral part of its success.

• Supporting customer service operations in the branch on a day-to-day basis.
• Providing exceptional customer service through phone and face-to-face interactions.
• Assisting with sales campaigns, which includes post-sale fulfilment, administration, and follow-up.
• Assisting the Branch Lead and the rest of the territory team in maintaining important customer relationships.
• Assisting in the retention of existing business and actively contribute to the expansion of new business across all customer segmentation profiles in line with agreed branch requirements.
• Performing cash administration duties, promoting, balancing and efficient daily maintenance of ATM.
• Following all policies and procedures that apply to your branch's location and model.
• Continually performing the various responsibilities in the branch according to a rotating plan.
• Reviewing abilities on a regular basis and be flexible and receptive to feedback.

Required Knowledge, Skills, and Abilities

• Strong interpersonal and communication skills with a commitment to providing an outstanding customer experience.
• Customer service experience.
• Leaving cert completed with a Pass in Ordinary Level Math and English or a Level 7 Degree completed, or 10 years work experience.
• Flexibility in traveling to other branches in nearby areas.