Job Description

You will be responsible for the administration of all incoming orders, including validation, resolution of issues & entering them into the system in line with agreed KPI’s and quality standards and management of the whole order booking process while interacting closely with all the team members. You will deal with all internal and external clients in managing orders working closely with key stakeholders globally. Our client requires a person who has experience in a similar role, with strong administration skills, excellent communication skills and a person who can work on their own initiative.

• Review and process claims in accordance with the policy benefits
• Work with promoting and facilitating the company by reaching targets
• Manage and operate databases accurately, and efficiently
• Review and generate reports detailing departments workflow and targets
• Meet and exceed customer satisfaction and retention in line with company standards
• Respond to customer enquiries efficiently and professionally
• Provide support with other departments, showing strong team building
• Other Ad hoc duties as required

Required Knowledge, Skills, and Abilities

• Full fluency in English and French both verbal and written.
• Previous experience in a customer focused role (office environment).
• Strong administration skills and great attention to detail.
• You will work closely with sales & operations and strong communication skills (verbal and written) are essential.
• Ability to work under pressure in a fast paced environment
• Excellent multitasking and time keeping skills