Job Description

Main responsibilities:

Providing assistance to dealers with regard to financial agreements

Review dealer documentation

Organising payout of agreements

Handle enquiries from dealers and Account Managers

Inform Team Leader of issues with agreement backlog

Ownership of customer issues through to resolution

Adhere to SLA and regulatory requirements

Skills and experience:

Ability to provide first class assistance to dealers and customers

Confidence in decision making and prioritisation

Ability to manage work queues

Attention to detail

IT skills including databases and MS Office

Excellent interpersonal and customer service skills

Required Knowledge, Skills, and Abilities