Job Description

You'll be the first port of call for our residents and visitors and use your customer service experience to handle any queries with empathy and professionalism. You will play a key role in our sales and marketing plans, keep our student database up to date and use your creative ideas to organize loads of fun and inclusive student events for our residents.

• Provide a friendly and professional customer service to students living in the residences
• Provide an effective first response to customer queries, complaints, issues and incidents (e.g. power and water outages, fire alarm evacuations etc.), resolving, escalating and/or seeking support where necessary
• Get involved in sales and marketing activity in order to ensure the residences are full and all marketing channels have been utilized to their full potential
• Follow and implement all our operating procedures
• Ensure that the safety and welfare of all our residents is always maintained
• Organize and communicate social events for residents
• Ensure Health & Safety policy and fire safety procedures are always adhered to

Required Knowledge, Skills, and Abilities