Job Description

The purpose of this role is to provide excellent administrative and operational support to customers both internally and externally and to be responsible for day-to-day processing of customer requests in accordance with the business and customer operations team needs.

• Processing customer payments and administration in line with banking practice and regulatory requirements
• Providing excellent customer service to both internal and external customers
• Achieving consistent customer satisfaction scores in line with set targets in all processes
• Escalating issues which prevent the daily workflow plan being achieved and controls being met

Benefits:

• Options for blended working between home and office based once trained
• Opportunity for career progression within a rapidly expanding business
• Work for one of the world’s leading ethical Banks - putting sustainability and positive impact at the heart of everything we do! 
• Company events
• Company pension
• Cycle to work scheme
• Life insurance
• Private medical insurance
• Referral programme
• Wellness programmes

Required Knowledge, Skills, and Abilities

• Strong administrative skills and ability to communicate clearly with confidence
• Customer and team focused
• Good attention to detail