Job Description

You will be responsible for greeting patients on arrival, responding to incoming calls from patients, careers and healthcare professionals, recording demographic details, managing appointment bookings alongside providing highly organized and efficient administration support to both patients and staff of the Hearing Implant Programme.

• To undertake all reception duties
• To communicate effectively with patients with significant hearing loss
• To communicate with patients and their families / careers with empathy and understanding
• To deal with confidential correspondence from both internal & external sources.
• To liaise with clinical staff, GPs and Trust support staff in person, via telephone and email as and when necessary
• To process all new referrals, arrange initial assessment and review appointments to the Hearing Implant team. To produce appointment letters and collate patient information packs
• Arrange any appointment related services when required (E.g. transport and interpreting services)
• To send out Hearing Implant spares and batteries as requested with assistance from the audiologists/ support staff
• To open, and organize, distribute and act on all mail as appropriate.
• To carry out associated clerical duties, for example maintaining accurate filing systems, diary management, report distribution, request notes and scanning patient notes if required
• To ensure accurate, up to date clinical records and entries on patient management systems are maintained.
• Updating distribution lists and relevant spreadsheets as appropriate
• To input outcomes of appointments, including those of patients that did not attend, on the PAS and other relevant computer systems in a timely and accurate manner according to the relevant Trust standards
• Assist with stock management

Required Knowledge, Skills, and Abilities