Job Description

We are looking for someone who can work Monday to Sunday over two days, including Bank Holidays. These 11 hour shifts will be covered on a Rota basis covering 7am to 7pm. The role requires someone who is proactive with excellent communication and organizational’ skills. You must be able to work well under pressure due to having competing demands. Coordinate any ward requests to maintain flow through the ward. Applicants are required to work as part of a team to provide a range of administrative support. The successful post holder’s main duties include admitting, discharging, transferring patients, handling telephone enquiries from both internal and external departments as well as patient relatives. They will ensure patient notes are always processed promptly and act with confidentiality. The main attributes required are excellent interpersonal skills and a good standard of numeracy and literacy. A conscientious and careful approach to work. The applicant will also need to organize transport, order and maintain stationery levels and maintain a clean and tidy reception area. All necessary training will be given.

1. To accurately register patients and maintain computerized records to ensure all records are complete and scan paper documents once the patient has left the department
2. To maintain medical records by ensuring that all contents are correctly filed in the appropriate place
3. To receive and admit patients using the relevant computer systems
4. To undertake routine clerical work and associated tasks
5. To receive telephone enquiries and deal with them in a prompt, professional manner to ensure accurate information is disseminated to designated parties
6. To assist with distressed/bereaved relatives
7. To respond quickly to changing situations and priorities workload with a view to resolving problems within limits
8. Deal with enquiries from police according to Trust protocols and the Data Protection Act, ensuring confidentiality is maintained at all times
9. To arrange ambulance transport for patients as required
10. To liaise with staff in other departments as required
11. To provide ad hoc information and support to other staff when required
12. To provide information to medical staff when requested
13. To assist in the training of new members of staff to ensure all staff can carry out their role competently
14. To be fully trained and competent to respond to a major incident alert
15. To have a flexible approach to help provide cover for colleagues to ensure that the reception desk has full cover for holidays and sick leave
16. To maintain confidentially and adhere to the Data Protection Act at all times
17. To undertake any other such duties commensurate with the post

Required Knowledge, Skills, and Abilities