Job Description

The role:

* Heading up a team of specialist call centre operators 
* Demonstrate high performance management 
* Ability to manage individuals and train on best practice
* Experienced in motivating a team
* Holding 121's and disciplinary meetings 
* Experienced in implementing personal development targets
* Experienced in living and breathing the values of a business 
* Demonstrate key customer service attributes for success

Required Knowledge, Skills, and Abilities