Job Description

You will contribute to the effective and efficient management and progression of cases, providing administrative support to the local Family Court Advisers and Service Managers. Should you join us your tasks will include:

• monitoring case progression
• receiving referrals from the Court or Cafcass Intake Team
• create / update / close cases within our case management system
• sending letters and information packs to service users
• identify any missing information and follow-up as required
• receive and deal with telephone enquiries
• meet and greet visitors, including service users
• general admin support

Benefits

• Learning and development culture
• An environment with flexible working as standard
• A culture encouraging inclusion and diversity
• Generous Local Government Pension Scheme with employer contribution of 19.4%
• Generous holiday entitlement with option to bring continuous service from an approved employer for enhanced provision
• Health Cash plan with basic membership fee paid, with option to add family members
• Overall, a highly competitive total reward package with range of financial and non-financial benefits

Required Knowledge, Skills, and Abilities

• A relevant qualification in business administration (e.g. NVQ2), a willingness to work towards to a qualification and/or significant experience in a similar role
• Confident and capable of using MS Office applications to a basic / intermediate level
• Clear, confident communicator via email, phone and in person
• Someone who thrives working in a team
• Able to priorities work in a fast-moving environment with strict deadlines