Job Description

We are looking for a highly motivated, flexible individual who is customer focused. You will also undertake administrative duties such as responding to queries via telephone and emails so good communication skills are essential. This is a fantastic opportunity as you will be working with some of the largest automotive manufacturers and will have the chance to self-develop and further your career.

• Updating the Vista Library when there are additions or changes to GB, European and UNECE automotive Directives and Regulations
• Liaising with potential customers providing information identifying what VISTA and LegStat products are available and the cost
• Assisting new VISTA/LegStat account holders through the set-up process
• Generating VISTA/LegStat invoices
• Resolving VISTA/LegStat user queries
• Logging, acknowledging and process End of Series Derogation, Prototype Engine, ATEX Engine and Flexibility applications
• Actively monitoring, responding to and file appropriately correspondence received in shared mailboxes
• Answering telephone calls and e-mail enquiries
• Assisting in other ad-hoc duties as required

We'll assess you against these behaviors during the selection process:

• Managing a Quality Service
• Delivering at Pace
• Working Together
• Changing and Improving

Required Knowledge, Skills, and Abilities

You will have excellent customer service skills and be able to understand and meet customer needs and provide a high-quality service. Being highly organized, you take great pride in your work and your attention to detail is second to none.
You will have excellent communication skills both verbally and in writing. You will also be familiar with Microsoft packages including Word, Excel and Outlook.
You will be highly adaptable and flexible, adjusting to the requirements of the role. Being a team player with the ability to work on your own initiative and under pressure.