Job Description

• Complete Gift Aid notification process as required
• Deal with day to day queries between shop managers and customer service/sales desk to rectify problems
• Maintain good relationship with external energy supplier
• Raise purchase orders to external companies for all Retail requirements as required
• Deal with general store queries
• Support Area Management Team with to fulfil Retail lead projects
• Answer incoming donor contact queries by phone and email

The benefits:

• Remote working
• 27 days holiday FTE (plus Bank Holidays)
• Pension scheme
• Cycle to work scheme
• Employee assistance programme
• Able to be involved within a variety of fundraising events
• Access to discounts and offers from the UK's most popular retailers and service providers

The details:

• Working 26 hours per week, Monday to Friday (working pattern hours negotiable to work with other Retail Operations Team members)
• Permanent position

Required Knowledge, Skills, and Abilities

• Effective verbal and written communication skills
• Excellent customer service and interpersonal skills
• Logical approach to work
• High levels of organization with a proactive approach
• Open and adaptable to change and able to support others through it
• Desire to work as part of a team to generate fresh and innovative ideas