Administration Assistant
Full Time
Job Description
- Invigilation of exams and efficient delivery of tests to candidates and follow company policies using careful judgment
- Verifying customer/candidate personal identification documents and explain the exam testing process/rules
- Conducting visual & physical security and identity checks on candidates and following company policies using careful judgment
- Providing the highest levels of customer service at all times
- Ensuring that candidate needs are met with understanding and respect
- Performing test Centre opening and closing procedures
- Ensuring equipment and workstations are properly set up
- Proctoring / invigilating candidates while they are completing their exam/test.
- Troubleshoot with internal departments, such as our IT department to fix any technical issues in the Test Centre.
- Some housekeeping duties such as vacuuming floors and sanitizing keyboards/workstations after each candidate has finished their exam/test.
- Dealing with candidates sign in as required, and ensuring the test process is clearly explained to candidates, and proving test results to candidates as needed
Required Knowledge, Skills, and Abilities
- Experience in similar roles is an advantage however not essential as full training will be given
- Experience of a customer facing role
- Strong communication and customer service skills
- IT Literate
- An ability to work under pressure and sometimes deal with difficult situations
- Strong attention to detail
- Ability to work as part of a team
- You must be a UK resident with a minimum of 5 years continuous residence in the UK.
- Basic DBS checks will be conducted on all applicants at no cost to them.
Reference no: 85752