Job Description

You will need to undertake a pro-active client facing role, attending client and prospect meetings as required. They will be responsible for developing and retaining good working relationships with a portfolio of clients, communicating with them, their employees, former employees and advisors on a regular basis and at a senior level to provide guidance and support. You will support Senior Pension Administrators and Client Account Managers to provide services and meet deadlines, ensuring that expectations are met and managed appropriately. They will also be responsible for reading, researching and understanding documentation relating to each scheme and will be required to support and assist in consultancy project-based or committee work.
You will be responsible for monitoring the team’s performance against Service Level Agreements and delegating where appropriate. Also providing project management support as required. You will motivate and facilitate effective team working ensuring that clients benefit from value for money from our services. The Pension Admin Team Leader will hold regular team meetings to discuss any client issues, including Client Account Managers from outside the team as appropriate.
You will be responsible for holding regular 1:1 meetings with their team members to discuss workloads, client issues and personal development and to ensure that each member is performing effectively whilst identifying training needs. The Team Leader will also proactively manage the employee experience including holiday & flexible working requests and sickness & absence management. You will also have an input into the recruitment process and conduct interviews
What's in it for you?

• Competitive discretionary annual bonus
• Core benefits paid including life assurance, group income protection, private medical cover and 25 days holiday per year with holiday trading
• A generous pension scheme where we contribute 8% of your salary from day one of your employment
• Employee Assistance Programme to support you and your family through any concerns or challenges you may experience
• Fresh fruit, hot and cold drinks provided free of charge in all of our offices

Required Knowledge, Skills, and Abilities

Candidates with a relevant degree, QPA or progress with PMI examinations would be preferred but we are more keen to see strong DB/DC pension administration experience and client management along with evidence of team leading and staff management. Previous PPF experience is not essential. You will need Math and English GCSE (or equivalent) at Grade C/5 as a minimum with a strong understanding of Microsoft Office programmes, in particular Excel, Word and Outlook.