Job Description

• Providing line managers with performance information, including Quality & Accuracy information for teams on a regular basis
• Ensuring control reports are run and results are analyzed with feedback given
• Managing the complaints tracker and providing us
• Assisting with data and evidence gathering for incidents on BaNCS (internal software)
• Reviewing all outstanding tickets, ensuring tracking to resolution and any manual payments are managed successfully
• Up skilled across other tasks to support wider teams and colleagues

Benefits

• Discretionary annual bonus
• Free parking and an on-site gym, restaurant and shop
• Company pension scheme membership
• 23 days holidays + 8 bank holidays
• Gain professional accreditation on completion at no extra cost through our bespoke 24/7 professionally accredited online learning and development tools
• Access to our Confidential Helpline is available to be used by you and your family

Required Knowledge, Skills, and Abilities

• Are an experienced in workflow and planning
• Have a proven record or desire to work in the financial services industry
• Can assimilate new information quickly and be flexible and adaptable to change
• Have the ability to and passion to help with a diverse range of tasks