Job Description

Reporting to our Customer Service Manager, you will play a crucial role in maintaining our outstanding after sales service levels. You will deal with customer enquiries over the phone, via email and a ticketing system, which is linked to the various marketplaces we sell on. You will also use our bespoke systems to process orders, repairs, exchanges and returns and other order/product administration.
Duties
·Answering customer queries over the phone, via email and ticketing system; you will be confident and creative in resolving customer issues in a friendly manner, on a wide range of products, in an agreed timescale.
·Ensuring all selling channels and marketplaces uphold our Five Star Rating and Top Seller Status.
·Processing customer returns/refunds, repairs or replacements of items.
·Liaising with couriers and using online portals to arrange deliveries, collections and resolve queries.
Benefits
The company pride themselves on creating an exciting working environment that's fun and full of laughter, where people can strive to be their best, and embrace their values; Empowerment, Forward Thinking, Respect and Fun. They also offer a generous holiday allowance of 25 days plus Bank Holidays!

Required Knowledge, Skills, and Abilities

•Positive and forward-thinking approach, and able to keep calm under pressure. •Team work as well as initiative to work on your own. •Computer literate to a high standard, with great Microsoft Office skills. •Good technical understanding would be advantageous. •Excellent written and verbal communication skills in English and Dutch. •Any other languages would also be advantageous.