Job Description

You are responsible for risk analysis and assessment of customer credit limits, collection of accounts receivable, and proactive management of all aspects of customer accounts.

• Providing excellent customer service (Internally and externally) using our First Line Support model where implemented.
• Processing all transactional activities through the relevant workflow tool.
• Ensuring compliance with appropriate processes and controls – supporting the team to keep documentation up to date.
• Ensuring effective escalation for non-standard requests or issues.
• Accurately working within agreed SLA's on a right first time basis.

Excellent Remuneration and Benefits

• 27 days holiday
• For office and regional roles, after 6 months of joining, agile working considered subject to manager discretion
• Leading pension scheme offering with generous contributions from Hanson.
• 24/7 access to an online employee discount platform. Save money on everything from groceries, electronics, fashion, holidays, and much more.
• Ongoing training and development and opportunities to help further your career.
• A comprehensive structured induction programme.
• Experience within a well-respected global market leader.
• Benefits supporting you and your family, such as Cycle to work, voluntary Life assurance.
• Access to discounted private medical benefits
• Paid day off to Volunteer every year
• Holiday Purchase Scheme
• Access to our Employee Assistance helpline for free and confidential advice

Required Knowledge, Skills, and Abilities

• Excellent interpersonal skills – with the drive and flexibility to support others.
• Basic Microsoft Office (excel).
• Excellent data entry skills.
• Excellent written and oral communication skills.