Job Description

The Role:

You will report directly to & assist the Credit General Manager and will be responsible for:

o End to end maintenance of own small ledger and individual targets:
o Full ownership of ledger
o Responsibility for minimisation of overdue and bad debts
o Timely Escalations and tenacity in dispute resolution
o Targeted calls
o Production of reports
o Weekly detailed update call with Senior Management
o Legal process and placing accounts on stop
o Insurance reporting
o Deputise for Credit Manager when required
o Support on Risk for releasing of orders when needed
o Production of debtor reports as needed by Line Manager
o Production of other relevant KPI reporting
o Motivation and support of Ledger Controller Team to achieve debtor targets
o Support training & development of Ledger Controller team
o Managing calendar and holiday approvals for Ledger Controller Team
o Support in innovation & development of processes to improve cash collection
o Manage and assist system development projects for Ledger Controller Team systems and processes
o Support & drive the Ledger Controller Team in the Pro-Active pursuit of debts through telephone & email to ensure prompt payments
o Develop excellence in relationships with external customers and internal sales and operational teams to ensure effective results
o First point of escalation, for Ledger Controller Team issues
o Ensuring that issues/disputes are resolved in a timely fashion
o Providing support to the team to ensure issues are followed through and not left to stagnate
o Support the Sales team to improve efficiency and customer experience
o Liaise with internal and external stakeholders

Experience & Skills:

· Minimum 3 years working within Credit Control / Sales Ledger
· Minimum 3 years management/leadership experience
· Proven ability to interact and develop relationships with internal and external customers
· Motivated and able to work in a high-pressure environment
· Driven and focused on achieving targets
· Ability to prioritise and adjust workload according to business needs
· Excellent communication skills
· Ability to work individually and as part of a team

 

Required Knowledge, Skills, and Abilities