Job Description

We are creating this opportunity to provide paramount support with administration, processes and product information. Acting as a key contact you will become a subject matter expert for all relevant enquiries playing a key role in our continued customer service excellence.

• Be fully trained on the company values and client systems, and continuously deepen your knowledge of individual policies/products
• Carrying out a small number of outbound calls but mainly supporting Customer Service Representatives with process and product information
• Be confident in providing support as required to ensure team SLA's are achieved, dealing with technical referrals and complying to relevant legislations.
• Have a breadth of knowledge around the systems and processes, hitting productivity targets and successfully developing in your career.

Benefits

• Discretionary annual bonus
• Free parking and an on-site gym, restaurant and shop
• Company pension scheme membership
• 23 days holidays + 8 bank holidays
• Gain professional accreditation on completion at no extra cost through our bespoke 24/7 professionally accredited online learning and development tools
• Access to our Confidential Helpline is available to be used by you and your family

Required Knowledge, Skills, and Abilities