Job Description

To manage the prepaid team (currently 4 heads) including recruitment, reviews, one to one meetings, coaching, goal setting, feedback etc. to ensure staff have sufficient training and resources to develop and perform to the best of their ability.
Responsibility for the Global Prepaid receivable and prepaid voucher matching/cash application process with a view to reducing the level of receivable held and to minimizing bad debt. This includes monthly billing, dispute management & follow up with Brokers, GSA, and Travel Agent Tour Operators on all Prepaid Direct Debit and accounts and on any outstanding debt for payment and resolution. Highlight problems associated with aged debt and Hertz systems. Complete change control / risk reports when needed, escalating to appropriate levels of management
Ensure all prepaid vouchers billed correctly through constant monitoring of billing processes, reporting and preparation of Aged Receivables thus ensuring all unpaid items are billed and accurate Management reporting is in place.

• Work with Client Sales and Services to ensure that client expectations are met and contractual arrangements are progressing in line with project schedule
• Review and evaluate new functions and systems within the area in order to identify areas requiring process-improvements to ensure the highest quality of output.
• Responsible for ensuring all adjustments / customer refunds prepared by the team in PPA & GAR etc. are reviewed and if necessary approved in a timely manner 
• To review and reconcile prepaid processes on an ongoing basis including responsibility for the daily balancing function of PPA to ensure all prepaid movements eg cash batches, free formats are correctly accounted for.
• Deal with General Queries from Internal and External Sources so that there is a clear and constant flow of information
• Overall responsibility for Journal Entries input to ensure Prepaid Liability Accounts are recorded accurately for corporate & Franchise Prepaid source countries managed centrally through HESC-CAD.
• Assist Manager in reviewing reconciliations prepared for the prepaid area and make recommendations for corrections/ improvements where necessary in a timely manner so all accounts are true and fair.
• Responsible for ensuring all rebills (e.g. Leisure Unit Fee, etc.) are accurate and are billed within a timely manner as well as the distribution of cancellation/no show fees retained & Advances made to Franchisees.
• Co-ordinate incidences and service requests passed to IBM and any testing required as a result
• To manage projects as assigned by Manager Global Prepaid & support Project ONE
• Maintain adjustments/Check Timekeeping in Clockwise to ensure team attendance, sick days and holidays are accurately reported to Payroll

Required Knowledge, Skills, and Abilities

• Part qualified Accountant or currently studying for a professional accounting qualification
• 2 years or more experience working in an finance/accounting environment
• Experience in credit and debit card processing industry a plus.
• 2+ years of progressive experience in Business Analysis §
• Knowledge of the Hertz systems and prepaid processes is a plus
• Experience managing cross-functional team in a high-urgency, rapidly changing, deadline -driven environment.
• Proficient in MS Office (Word, Excel, PowerPoint, Visio)
• Strong negotiation, leadership, and written and verbal communication skills, and experience working in a collaborative team environment