Job Description

Hours: Mon-Fri 8.30am-5pm 1hr lunch

Duration: Temporary (Initially 4 weeks)

Salary: £9 - £9.50 per hour

We are excited to be advertising this excellent opportunity for a Customer Service Administrator looking for their next temporary opportunity.

You will be target driven, highly organised, with the ability to evaluate various information to form exceptional customer responses.

If you are a Customer Service superstar looking for your next position, then please apply today!

Brief Overview of Responsibilities:

• Handling inbound customer service tickets created from the company's e-commerce website
• General order progression/payment questions/general questions and queries around the products
• Use of four web portals plus Microsoft excel/Google sheets
• Incoming phone calls will be phased in
• High workload and will require the right candidate to work at pace, with accuracy as it is an online customer facing role

Required Knowledge, Skills, and Abilities

A minimum of two years Customer service / office administration background Basic Google sheets / Microsoft Excel competency - filters/drop down boxes Ability to evaluate information, form a judgement from multiple sources to create a customer response Experienced in working to KPIs Strong problem-solving ability IT competent: Navigation of web pages / tabs / multiple windows