Job Description

. The successful candidate will have a keen eye for detail, excellent customer service skills and a creative flare.

Duties and responsibilities:

• Operating as the lead point of contact for any and all matters specific to UK marketing, along with sharing the tasks of customer quotations, orders and deliveries with another administrator.
• Raising quotations and orders for technical products correctly, and in a timely fashion for our trade customers
• Monitoring orders through to delivery to ensure expected delivery dates are met, or customers are advised if there is an issue
• Providing internal phone-based customer support which will include some technical support on our products
• Deal with any challenging customer needs or complaints as they arise, and resolve or escalate as necessary
• Overseeing the company social media pages and UK content
• Responsible for producing UK specific literature working alongside our external printer
• Writing and submitting content for our industry magazine The Door Industry Journal
• Providing marketing support to the UK customer base
• Placing non-stock orders with our factories in Germany and Holland and monitoring delivery
• Collaborate with the external sales team with regards to orders and customer accounts
• Communicate and collaborate with all areas of the business, including our teams in Germany and Holland

Other information:

• Company laptop and mobile phone will be provided
• Hours of work are Monday - Thursday 8am - 5pm, Friday 8am - 4:30pm with 30 minutes for lunch
• 25 days annual leave, with 3 days being reserved for the period between Christmas and New Year
• Company pension contributions
• Death in service benefit
• Quarterly team outings (in-house lunches during COVID times)
• Training for the role will involve trips to some of our European sites

Required Knowledge, Skills, and Abilities

Be able to demonstrate, with examples, experience in the above listed duties and responsibilities 2 year minimum of experience as a customer support/marketing administrator or similar role Be able to demonstrate the ability to multi-task while maintaining attention to detail Be able to work under pressure with changing priorities to suit customer needs Excellent customer service skills in all forms of communication Be able to build and maintain strong, long-lasting customer relationships Be confident and competent using computers, although training will be provided on our inhouse systems Be confident using marketing software such as photoshop and InDesign Critical thinker with problem-solving skills Having a real-world focus on continuous improvement is a prerequisite Confident and able to work independently but ask when unsure Good time-management and organisational skills Team player with great interpersonal and communications skills Phone based sales experience would be advantageous