Job Description

You will ensure casework is triaged effectively and efficiently and all cases are advised on and managed in line with company policies and procedures and relevant legislation. This is a great developmental role for someone wishing to pursue a career.

• Provide timely and accurate administrative support to the team
• Effective triage of all casework at source by managing T1 cases and triaging T2 and T3 cases to Advisers
• Provide advice and guidance to managers in respect of low-risk related queries including absence management, probation, flexible working, and grievance/disciplinary matters, referring to the appropriate Adviser or Manager where required
• Escalate and alert high-risk cases or non-conformation of process in a timely manner to the Advice Team Manager
• Produce accurate statistics in line with business reporting requirements

Our benefits are driven by what matters to our people. It’s important to us that these benefits support a work-life balance that keeps people healthy, both mentally and physically. You’ll be eligible for:

• 25 days holiday, increasing through length of service, with option to buy or sell
• Health insurance as a benefit in kind
• An enhanced pension plan and life insurance
• Annual performance-based bonus
• Onsite gyms or local discounts where no onsite gym available
• Various other benefits and online discounts

Required Knowledge, Skills, and Abilities

• Case management experience
• Knowledge of current employment law
• Preferably experience gained in a healthcare setting with a good understanding of sector regulatory bodies (e.g., CQC)
• Excellent organizational skills with the ability to priorities own workload
• CIPD level 3 or comparable business experience would be an advantage
• Proficient using MS Excel
• Experience in using Service Now would be advantageous