Job Description

• To provide a professional Helpdesk service
• To receive calls and enter the details onto the CAFM system to enable the works to be completed
• Contact relevant subcontractor and co-ordinate site visits
• To support the planned maintenance programme by generating jobs and updating the system when work is complete
• Raise Purchase Orders, invoicing, and other ad-hoc administration support to the department
• Working 37.5 hours per week, 7.5 hours per day between 0700-1900, 5 days out of 7 with a 1 hour unpaid break

Our excellent benefits package includes:

• Generous holiday allowance
• Company share scheme
• 2 paid volunteering days a year
• Cycle to work scheme
• Season ticket loan
• Employee assistance programme

Required Knowledge, Skills, and Abilities

• Must have experience of providing excellent customer service ideally in a helpdesk environment
• Knowledge of a CAFM system desirable – Maximo
• Excellent communication skills, both oral and written
• Able to work as part of a team and autonomously
• Must have good IT skills (able to use email, management systems, databases)
• Well organized and able to priorities workload
• Good timekeeper and reliable
• Able to work under pressure and to deadlines