Job Description

You'll help identify, plan, priorities and coordinate the delivery of a range of multi-channel multi-brand communications, ensuring that customers are at the very heart of how we communicate, helping to improve the customer brand experience.

• Planning, drafting and delivering mandatory, regulatory and operational customer communications across the various brands.
• Ensuring the communications are sent using the right channel (e.g. direct mail, paperless, email, SMS), are insightful, clear, engaging, empathetic, and follow our Customer Communications principles.
• Managing feedback and approvals on the communications as well as controlling budgets and expenditure across multiple campaigns and projects.
• Collaborating with senior colleagues to identify and deliver improvements to current communications processes
• Building and maintaining effective working relationships both internally and externally, including with suppliers and agencies

You'll be joining a great team and will be fully supported and given excellent training. In return for you expertise you'll have opportunities to learn, grow as a person and develop your career. In addition to the salary quoted, the position also offers a Discretionary Performance Share Award, generous pension contribution, a flex benefits cash pot you can adjust to suit your lifestyle (4% on top of your basic salary), private health cover, share schemes and 28 days holiday plus bank holidays.

Required Knowledge, Skills, and Abilities

• A marketing background which includes end-to-end campaign delivery
• Customer communications content development experience, in multiple formats including Direct Mail and email.
• Hands-on experience of applying relevant consumer legislation to communications
• Strong stakeholder and project management skills
• Experience in managing multiple project or campaigns concurrently
• Excellent attention to detail
• Communication and campaign experience gained within the Financial Services sector.
• Proficiency in MS Office, especially Outlook, Word, Excel, and Adobe skills.